Technology management professional with a history of delivering innovative solutions to projects with demanding requirements while enhancing the deliverables and reducing costs.  Strong technical leader with demonstrated ability to manage people and projects spanning multiple countries and cultures.  Experienced in managing up, down, across and working in matrix organizations demonstrating high levels of flexibility and an adaptable mindset.

Highlights of Expertise

 

• Infrastructure Architecture
• International Operations
• Strategy & Execution
• Change & Release Management
• Data Center & Site Development
• New Business Technology

Related Experience

Asurion Japan, K.K.                                                                 2008-Current (Expat)

Division of Asurion Insurance Services, a global leader in technology protection such as wireless handsets, TVs, and computer system with 20+ million subscribers and 500+ employees and contractors in Japan.  

Asia Regional Infrastructure Technologies Lead, Asia Regional Change Manager

• Designed and built a new dual data center facility including infrastructure systems, enabling the local business to rapidly scale from a few thousand subscribers to over 20 million in less than 1 year and achieving 99.99% availability for infrastructure continually for six straight months.

Executed a project to increase virtualization in the Asia region decreasing the overall expenditures in physical hardware, datacenter space, and network infrastructure.  Designed and executed the development of two offices and a call center in mainland China to enable the successful expansion of Asurion’s services in Asia.  Designed and/or delivered all new infrastructure technologies for Asia including Japan, China, Korea, Hong Kong, and the Philippines.

Asurion Insurance Services, Inc.                                              2007-Current

A global leader in technology protection such as wireless handsets, TVs, and computer system with 200+ million subscribers, industry leading clients, and 10,000+ employees globally.

Sr. Systems Analyst  

Created innovative solutions for business project needs and provided third-tier support.  Rebuilt and upgraded a legacy Exchange 5.5/2003 environment to a supportable environment, that had failed on three prior attempts, in under three weeks to mitigate the global impact of federal daylight savings changes.  Architected a solution to resolve critical issues with the global monitoring systems which enabled the IT organization to achieve better pre-emptive alerting on systems issues decreasing MTTR and improving the image of IT’s responsiveness to the business.

• Resolved a continuing global issue with Active Directory and networking was impacting the ability of our Korea operations to utilize shared global services that were causing delays in client communications and business deliverables.

Emdeon Business Services                                                       2006-2007

Industry leader in healthcare payment and claims processing with 2×4x7 operations encompassing 300,000 healthcare providers, 1200 government and commercial payers, 130,000+ pharmacies and dentists they manage the flow of medical information for millions of customers daily.

Sr. Systems Engineer, Required Security Clearance

Upgraded a legacy WindowsNT/SNA3.0 environment used for processing millions of claim pre-authorizations daily to a supportable, highly available, and disaster resistant environment including applications, systems, telephony, and networking.  The entire project was completed with zero downtime to the hundreds of hospitals and providers involved.  Provided tier-two support for six business units and systems across five different data centers in the eastern and mid-western US.

Zamby Networks                                                                     2002-2006

A provider of technology design solutions for the construction industry including custom automation controls, fiber networks, lighting automation, and A/V systems.

Owner

Designed a fiber network for a residential community to connect 1,500 homes to a custom central office providing telephone, Internet, and video services to the community.  This project was designed to enable the developer to start operating as service provider potentially increasing their revenue by 157,000USD monthly.

Education

Utah Valley State College                                                        1996-1997

Majored in Information Technology left to work for Novell, Inc.  Taught continuing education classes for HTML Programming, Introduction to Technology, and Advanced Computing for two years.

Kaplan University                                                                     2005-2006

Pursued courses in business management, psychology, and business law to supplement my IT experience.

Certifications & Training                                                          

• VMWare VCP Training – 2007, 2009
• Microsoft MCSE Training – 2005
• EMC SAN Training – 2008
• Financial Training For Managers – 2008

Other Experience

Select Comfort Retail Services                                                  2003-2005

A retail manufacturer of high quality beds and accessories with over 500 stores throughout the United States offering their custom products to the specialty consumer.

Store Sales Manager

Developed grass roots marketing and established rigorous training programs that increased store sales by 15.2% over a period of three months and maintained it.

Skills

 

 Skills & Abilities                                                                                 

 

• Requirements Gathering
• Change Management
• People Management
• Financial Analysis & Budgeting
• SLA/SLO Negotiations
• Purchasing
• Risk Management/Acceptance
• Project Management
• Infrastructure Architecture
• Systems Engineering
• Microsoft Dynamics – System
• Microsoft CRM – System
• Microsoft Operating Systems – All
• Exchange Server
• Data Center Facilities
• SQL Server – System
• Active Directory
• DNS/DHCP
• Group Policy
• IIS / Apache Web Servers
• VMWare vSphere (ESX 2.5+)
• Citrix ZenApp
• LAN & WAN Networking